Ordering repeat prescriptions
The quickest, safest way to order your repeat prescription is via Systm One. You can also check what medication you should be taking and when.
Using our online system (SystmOne)This online system shows you all your repeat medicine and dosage and you can choose the ones you need.
There is no need to make a phone call or visit us; instead computer, smartphone or tablet users can request repeat prescriptions from anywhere in the UK – 24 hours a day, seven days a week.
Please contact us if you need help to access our online system.
In person
Please tick the items you need on the tear-off side of your prescription and drop it into the surgery.
Via email through your support worker
We will accept repeat prescription requests from support workers via email to clccg.gcs@nhs.net
We do not take repeat prescription requests over the phone.
Collecting your prescription
Nominate a pharmacy
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
Find your nearest pharmacyCollecting your prescription
You can usually collect your prescription from the pharmacy up to two working days after you have ordered it.
Change your pharmacy
You can change your nominated pharmacy at any time:
- Using our online system:
- At your GP practice
- At any pharmacy that accepts repeat prescriptions
Asking questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works,
how and when to take it, possible side effects and answers to
your common questions.
Frequently asked questions
What does it mean if you ask to do a medication review?
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
How much do prescriptions costs?
Find out more about prescription charges (nhs.uk).
There is no charge for prescriptions if you are destitute and not receiving benefits. You will need a HC2 form to access prescriptions free of charge.
What should you do with old medicines?
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in a bin or flush it down the toilet.
What do pharmacists do?
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
• coughs
• colds
• sore throats
• tummy trouble
• aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
What happens if I need anti-coagulation medication?
Anti-Coagulation is a drug which can prevent life threatening conditions. However, it can be dangerous if people taking it are not monitored regularly and advised which dose to take. Recent changes have been made to the way we prescribe it.
When a patient requests a prescription for anti-coagulation, the doctor must check that the necessary monitoring has been carried out. We can no longer prescribe an anti-coagulation drug “as directed” and the specific dose must be stated on the prescription.