WE HAVE LISTENED TO YOUR FEEDBACK
Following patient feedback about our GP walk-in clinics, we have listened to your concerns about queueing and waiting times.
We have taken this feedback on board and are changing to a BOOKED APPOINTMENT SYSTEM.
From Tuesday 1 September 2026, there will be no more GP walk-in clinics.
Instead, all patients will have more choice about when they book their GP appointment. Appointments will be available:
• On the same day
• Up to 2 days in advance
• Up to 3 days in advance
• Up to 4 weeks in advance
Our hope is that this new system will make GP appointments more accessible, flexible and easier to access for all our patients, while reducing the need to queue and wait for a walk-in appointment.
Our team will be happy to explain the new appointment system and help you book an appointment.
Thank you for your feedback and for bearing with us as we make this change.
V-AM ASCULTAT PĂRERILE
În urma feedbackului primit de la pacienți cu privire la clinicile noastre GP fără programare, am ascultat preocupările dumneavoastră legate de statul la coadă și timpii de așteptare.
Am luat în considerare acest feedback și vom trece la un SISTEM DE PROGRAMĂRI.
Începând de marți, 1 septembrie 2026, nu vor mai exista clinici GP fără programare.
În schimb, toți pacienții vor avea mai multe opțiuni pentru a alege când doresc să își programeze consultația la medicul GP.
Programările vor fi disponibile:
• În aceeași zi
• Cu până la 2 zile în avans
• Cu până la 3 zile în avans
• Cu până la 4 săptămâni în avans
Sperăm că acest nou sistem va face programările la medicul GP mai accesibile, mai flexibile și mai ușor de obținut pentru toți pacienții noștri, reducând în același timp nevoia de a sta la coadă și de a aștepta pentru o consultație fără programare.
Echipa noastră va fi bucuroasă să vă explice noul sistem de programări și să vă ajute să faceți o programare.
Vă mulțumim pentru feedback și pentru răbdare în timp ce facem această schimbare.
Visiting the Practice
Every day we have either a doctor or a nurse holding a clinical session.
Many of our nursing clinics are held by Advanced Clinical Practitioners nurses who are qualified to conduct assessments and prescribe medications.
Please come to the practice and ask to see either a nurse or a doctor.
Reception staff will ask you the reason for your visit and might suggest alternatives. These sessions are arranged on a first come first seen basis.
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to
respond;
- If you need an interpreter;
- If you have any other access or communication needs.
If you have any questions or want to speak to a team member, you can call us on
020 7437 9360or email us:
clccg.gcs@nhs.netWe are a Safe Surgery therefore you will not be asked for proof of identity or immigration status.
We are experts in supporting those with vulnerabilities such as mental health issues, learning disability or autism.
We focus on inclusion by giving more time for patients in appointments and making it as easy as possible to access care.
Need to see a GP or nurse in the evening or at the weekend?
You can arrange out of hours appointments with a GP or practice nurse at the following practices:
The Connaught Square Practice
41 Connaught Square,
London, W2 2HL, (nearest tube: Pimlico)
6.30 to 8pm on weekdays and 9am to 4pm on Saturdays
A remote telephone clinic also operates during weekdays 6.30pm-8pm and 9am-5pm on Saturdays.
South Westminster Centre for Health
St Georges House, 82 Vincent Square, London, SW1P 2PF (nearest tube: Pimlico)
6.30 to 8pm on weekdays and 9am to 4pm on Saturdays
Cancelling or changing an appointment
To cancel your appointment you can call, email us or use System One.
Please enquire at reception if you do not have access to our Online Services.
Manage your health online
Please let us know well in advance if you cannot make your appointment so that it may be allocated to another patient.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Outreach and in-reach services
The practice operates outreach and in-reach to patients.
These include healthcare professionals who operate sessions in day centres and accommodation services in the borough and working with partner organisations to contact patients. This allows clinicians to assist
patients in getting the right care they need.