Accessibility statement for Great Chapel Street

Accessibility statement for Great Chapel Street 

This accessibility statement applies to  

This website is run by Healthcare Central London. We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • change colours, contrast levels and fonts using browser or device settings 
  • zoom in up to 400% without the text spilling off the screen 
  • navigate most of the website using a keyboard or speech recognition software 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

We’ve also made the website text as simple as possible to understand. 

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible this website is 

We know some parts of this website are not fully accessible: 

  • some alt text is missing from pictures 
  • buttons are not descriptive enough 
  • Some background colours have a poor contrast 
  • Heading elements are not in consequential order 

Feedback and contact information 

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:  

Healthcare Central London on 020 7535 8300 or  

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: 

  • call 020 7437 9360 

We’ll consider your request and get back to you in seven working days. 

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Technical information about this website’s accessibility 

Healthcare Central London is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status 

The website has been tested against the Web Content Accessibility Guidelines (WCAG) [2.1 or 2.2] AA standard. 

This website is partially compliant with the [Web Content Accessibility Guidelines version 2.1 AA standard or Web Content Accessibility Guidelines version 2.2 AA standard], due to ‘the non-compliances’ listed below. 

Non-accessible content 

The content listed below is non-accessible for the following reasons. 

Non-compliance with the accessibility regulations 

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.2 success criterion 1.1.1 (non-text content). 

We plan to add text alternatives for all images by August 2024. When we publish new content we’ll make sure our use of images meets accessibility standards. 

Some of the frequently asked questions sections cannot be used via keyboard access. We plan to update this by December 2024.  

Some buttons are not descriptive enough and do not have visible headings. We plan to update this by June 2024.  

Some background colours have a poor contrast. We plan to update this by June 2024. 

Some heading elements are not in consequential order. We plan to update this by June 2024. 

Content that’s not within the scope of the accessibility regulations 

PDFs and other documents 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.  

Any new PDFs or Word documents we publish will meet accessibility standards. 

Live video 

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. 

Preparation of this accessibility statement 

This statement was prepared on 2nd April 2024 

This website was last tested on 2nd April 2024 against the WCAG [2.1 or 2.2] AA standard. 

The test was carried out by Healthcare Central London. The most viewed pages were tested using automated testing tools by our website team.